Field Service / Asahi Solar
One queue for every site and technician
- Role
- UX Designer
- Solo
- Deliverables
- Persona, empathy map, journey map, wireframes to final screens
- Context
- Independent project
- Desktop web app
Overview
Field technicians were fixing faults faster than dispatch could track them. Asahi Solar is a field-ops ticketing tool built around one dispatcher’s actual day: a single ticket queue, live technician status, and site health in one place, instead of split across email, texts, and a shared spreadsheet. Built end-to-end from a real “before” file through a persona, wireframes, and final screens.
34sites monitored
4regions covered
96%first-visit fix rate
9final screens
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